Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-bumper-repair.collision-talk.com (hereafter referred to as “Mercedes Bumper Repair” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and in accordance with applicable privacy laws. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://mercedes-bumper-repair.collision-talk.com.
  2. Any mobile or desktop applications developed by us.
  3. Services offered through our platform.
  4. Products purchased or accessed through our services.

Please note that this policy does not extend to third-party platforms, websites, applications, or services that you may access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Account Creation: When you sign up as an authorized user to access our applications or services.
  2. Website Visits: If you visit any of our websites linked to this policy.
  3. Communications: For any communication methods we employ, including emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data as part of providing our services and improving user experiences:

  1. Account Information: Details such as your name, username, email address, and password.
  2. Payment Information: Credit/debit card numbers, expiration dates, and billing addresses for processing transactions securely.
  3. Financial Information: Data related to your financial status or transaction history (when relevant).
  4. Purchase Information: Items you have purchased from us, including quantities and order details.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile network information for mobile app users.
  6. Location Data: Your geographical location data when using our services or apps (with your consent).
  7. Feedback: Any reviews, comments, or responses you provide to our surveys or support team.
  8. Social Media Information: Data obtained from social media platforms when users choose to connect their accounts with us.
  9. Product Information: Details about products you have shown interest in or purchased on our site.

We collect this data through multiple channels, including user input forms, account settings, checkout processes, surveys, and tracking technologies (like cookies). Additionally, third-party services may share personal data with us, adhering to their privacy policies.

Cookies

Cookies are small text files stored on your browser or device when you interact with our website or applications. We use cookies for several purposes:

  1. Strictly Necessary: These ensure basic functionalities like logging in and navigating through the site.
  2. Preference: Remembering user preferences, such as language settings and display options.
  3. Analytics: Tracking user behavior to analyze trends and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. When these purposes cease, we securely delete or anonymize the data in accordance with applicable data protection laws:

  1. Legal Requirements: We may need to keep certain data for legal reasons, such as tax, accounting, and regulatory compliance.
  2. Service Improvement: Data retention helps us enhance our services, analyze trends, and personalize your experience.
  3. Data Security: Anonymized or aggregated data is retained for security auditing and system testing purposes.

Security Measures

We prioritize the protection of personal data through robust technical and organizational measures:

  1. Encryption: All communication between your browser and our servers is encrypted using SSL/TLS protocols.
  2. Secure Processing: We engage secure third-party payment processors to handle financial transactions, ensuring compliance with PCI DSS standards.
  3. Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Children’s Privacy

Mercedes Bumper Repair does not knowingly collect or solicit personal information from children under the age of 18 (or a different age limit as required by local law). Our services are designed for adults, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Request the deletion of your data where there are no valid grounds for retaining it.
  4. Restriction: Limit the processing of your data in certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data based on legitimate interests or other legal grounds.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.
  8. Appeals/Complaints: File appeals or complaints with relevant supervisory authorities and our privacy team.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be notified through a prominent notice on our website, and updated versions will be available upon request.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us via: